Frequently Asked Questions
What sizes are available?
Casa Vista Studio prints are available in 30 × 40 cm, 50 × 70 cm and 70 × 100 cm. See our Print Size Guide for help choosing.
Are frames included?
No. All current Casa Vista Studio products are sold as unframed prints. Frames shown in room and wall mockups are for styling purposes only.
What finish are the prints?
The launch range uses a matte fine-art print finish. We do not publish a paper-stock name unless it has been confirmed by our print partner.
Are the prints made to order?
Yes. Each print is produced after your order is placed.
Where are orders produced?
Orders are printed to order in Australia by our print partner.
How much is shipping?
For physical prints shipped within Australia, standard shipping is A$14.95 for eligible orders under A$100, and free standard shipping applies to eligible orders of A$100 or more. Express shipping is A$19.95 where available. Digital-only orders do not incur shipping charges.
How long does delivery take?
For made-to-order prints, allow approximately 1–2 weeks for metro NSW, VIC, QLD, ACT and SA; 2–3 weeks for regional areas; and 3–4 weeks for WA, NT and TAS. These estimates include production and delivery and are not guarantees. Digital travel guides are delivered electronically, typically shortly after payment confirmation.
Will colours look exactly the same as my screen?
Not always. Screen brightness, colour settings and device type can make colours appear slightly different. Small screen-to-print variation is normal.
Are the room mockups to exact scale?
No. Room mockups are styling references. Please use the listed centimetre dimensions and our Print Size Guide when planning your wall.
Do you ship internationally?
Physical prints currently ship within Australia only. Digital guides do not require physical shipping and may be purchased where checkout is available.
Can I return a print?
Because prints are made to order, we do not offer change-of-mind returns. Your rights under the Australian Consumer Law still apply if there is a problem with the product. For damaged, faulty or incorrect orders, email hello@casavistastudio.com.