Last updated: 11 September 2026
This Privacy Policy explains how Casa Vista Studio collects, uses, stores and shares personal information when you visit our website, contact us, or place an order.
Who we are
Casa Vista Studio is operated by Indigo Heald, sole trader, ABN 53 731 331 065. You can contact us at hello@casavistastudio.com.
Information we collect
Depending on how you interact with us, we may collect information such as your name, email address, phone number, billing and delivery address, order details, product preferences, communications with us, and information about how you use our website.
Payment information is processed by our payment providers. We do not receive or store your full payment-card details.
How we collect information
We may collect personal information directly from you when you place an order, subscribe to marketing, contact us, complete a form, or otherwise interact with Casa Vista Studio. We may also receive technical and transaction information through Shopify and other service providers used to operate our store.
How we use personal information
We use personal information where reasonably necessary to:
- process, produce, fulfil and deliver orders;
- communicate with you about orders, enquiries, returns or customer service;
- operate, secure and improve our website and services;
- prevent fraud and manage payment or checkout issues;
- send marketing communications where you have consented or where otherwise permitted by law; and
- meet our legal, accounting and tax obligations.
Service providers and sharing
We share personal information only where reasonably necessary to operate the business or provide your order. This may include Shopify, payment processors, email and analytics providers, professional advisers, couriers, and our Australian print and fulfilment partner.
For made-to-order fulfilment, relevant order and delivery details may be provided to our print partner so your artwork can be produced and sent to you.
We do not sell your personal information.
Shopify
Our store is hosted on Shopify. Shopify processes information on our behalf to provide ecommerce, checkout, hosting and related services. Shopify may process information in jurisdictions outside Australia as part of its global infrastructure.
Cookies and analytics
Our website may use cookies and similar technologies to keep the site working, remember preferences, understand site usage, measure marketing performance and improve the shopping experience. Your browser may allow you to block or delete cookies, although some site functions may then work differently.
Marketing communications
If you subscribe to email marketing, you can unsubscribe at any time using the unsubscribe link in our emails or by contacting us. Transactional messages about an order may still be sent where necessary.
Storage, security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system can be guaranteed to be completely secure.
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to meet legal, tax, accounting, fraud-prevention and dispute-resolution requirements.
Access, correction and privacy enquiries
You may contact us if you would like to request access to, correction of, or information about personal information we hold about you, subject to applicable law.
For privacy questions or requests, email hello@casavistastudio.com.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations. The current version will be published on this page.