Returns & damaged orders
Each Casa Vista Studio print is made to order. For that reason, we do not offer returns or exchanges simply for change of mind.
This policy does not exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
Faulty, damaged or incorrect items
If your order arrives damaged, is faulty, is not what you ordered, or otherwise does not meet applicable consumer guarantees, please email hello@casavistastudio.com as soon as practical. Photographs of the artwork, packaging and shipping label can help us assess transport damage quickly.
Where required under Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund depending on the circumstances and nature of the problem.
Colour and screen differences
Displays can reproduce colour differently. Small differences between the colour shown on a screen and the finished printed piece are not necessarily a product fault. This does not affect your rights where a product fails to match its description or otherwise fails a consumer guarantee.